FAQ

How long does it take to get my order?

All in-stock orders are processed within 3 business days.


After posting orders at Correios (national postal service), the transit time varies according to each location:
- São Paulo - up to 2 business days (see other cities in Brazil in the Checkout)
- Canada/US - 12 to 16 business days
- France, Germany, Italy, Spain and United Kingdom - 12 to 16 business days
- Australia, Japan and South Korea - 14 to 18 business days


Isn't your location here? Write to us and maybe we can make it happen.

Where do you ship?

We ship all over Brazil, Australia, Canada, France, Germany, Italy, Japan, South Korea, Spain, United Kingdom and United States. Isn't your location here? Write to us and maybe we can make it happen.

What payment methods does Quadra Collective offer?

We accept payments from Visa, Mastercard, American Express, Diners Club and others through PagSeguro for national transactions (Brazil). For customers out of country, our shop is integrated with Paypal. If don't have an account and still want to buy, no worries. You just need to provide your basic (personal/payment) information as you use for any online transaction.

What is your return policy?

If you find your product damaged when you receive it, please take a picture of the product/damage and send it to us immediatly. If for any reason you are not satisfied, the purchase can be exchanged or returned. Please consider that it's extremely important that the product doesn't have any damage. We are very demanding with quality in the same way we are when wrapping your product. :-)

We estipulate the maximum period of 7 days for returning products. After sending it back, we'll refund you or send another poster to replace the damaged one. For international purchases, returning charges must be paid by the customer, unless the product is defective.

Anything else?

All the material on this website may not be reproduced or commercialized without permission. If you are interested in selling it, please contact us and we'll be pleased to discuss it.